Holistic PT Coaching Services
Terms & Conditions

Please read the following terms and conditions carefully before committing to any coaching packages or sessions. By purchasing a service, you agree to the following:

 

1. Commitment & No Refund Policy

Please ensure you are fully committed and certain when selecting your coaching package. All sales are final, and no refunds will be issued once a package has been purchased. This policy supports your growth and the integrity of the coaching relationship.

 

2. Cancellations & Rescheduling

If you need to cancel or reschedule a session, at least 24 hours’ notice is required. I appreciate that life can be unpredictable, and in cases of genuine emergency, rescheduling may be offered at my discretion. Repeated late cancellations or no-shows may result in forfeiting the session without refund.

 

3. Payment Plans

Payment plans are available to support accessibility, but please note that they may change over time depending on service updates or availability. Any changes will not affect existing agreements already in place at the time of your purchase.

 

4. Communication Between Sessions

You may contact me via whatsapp (or text message) between sessions for brief check-ins or questions. I aim to respond within 24–48 hours during business days, unless otherwise communicated.

 

5. Late Arrival Policy

If you arrive late to your session, the session will still end at the scheduled time to respect other clients. Sessions will not be extended unless previously agreed.

 

6. Confidentiality

All sessions are conducted in a safe, non-judgmental space. Everything shared in a session is treated with strict confidentiality, except where disclosure is legally required (e.g., risk of harm to self or others).

 

7. Responsibility & Results

As your coach, I am here to guide, support, and empower you. However, your personal growth is ultimately your responsibility. I do not guarantee specific outcomes, as every individual's journey is unique and influenced by their level of engagement.

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8. Health Disclaimer

Holistic coaching is intended to support personal growth, self-awareness, and overall fitness & well-being. It is not a substitute for medical advice, diagnosis, treatment, therapy, or professional healthcare of any kind. If you are currently under the care of a doctor, therapist, or other health professional, please continue your treatment and consult them before making any significant changes to your health or wellness routine. Always seek professional guidance for physical, mental, or emotional health concerns.

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9. Code of Conduct

All clients are expected to engage in sessions respectfully and with an open mind. I reserve the right to discontinue coaching if conduct is inappropriate, abusive, or disruptive, without refund.

 

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10. My Commitment to You

I am fully committed to showing up for each session prepared, present, and supportive of your journey. In the event that I am unwell, have an emergency, am running late, or am away on holiday, I will always provide as much notice as possible and offer to reschedule or extend the planned session, whichever is most appropriate. I will always aim to communicate transparently and honour your time.

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10b. Respecting Your Privacy

In addition to the general confidentiality clause, I personally commit to holding everything you share in our sessions with the utmost respect and discretion. Your privacy and trust are essential to our work together, and I will never disclose any information without your explicit consent, unless legally required.